Management Success! Convention - Fall 2010 Survey
Shop Name: Your Name:
1. Who from your shop will be attending the Fall Convention in Pasadena, California on October 22nd – 24th, 2010? (Please remember the convention is for owners, partners and their spouses only.)
The following questions will help us custom design our delivery topics for our next Convention delivery.
Your input is vital to the success of the convention!
2. What is your current:
Average Monthly Gross Sales:
Total Number of Employees:
Total Number of Production Personnel
(non-sales or office personnel):
Number of Technicians:
Number of Service Writers or Estimators:
Average Repair Order:
Average Monthly Number of Work Orders:
3. Do you:
Still Work in the Back? Yes No If yes, on average how many hours a week?
Sell Service? Yes No If yes, on average how many hours a week?
4. Are you: (Select one)
a. Above your Break-Even all the time
b. Above your Break-Even most of the time
c. Above your Break-Even some of the time
d. Rarely above your Break Even
5. Do you:
a. Graph your statistics every single week? Yes No
b. Review your statistics every single week? Yes No
c. Do a statistical analysis every single week? Yes No
d. Write up a weekly plan based on your statistics? Yes No
e. Do income planning every single week? Yes No
f. Set aside reserves every single week? Yes No
6. The following questions are going to ask you to rate your certainty in different areas and tools. The rating scale goes from 1-5.

One (1) being "Not at all certain or don't use this tool"
Five (5) being "Very certain or use this tool".

A. What you should be doing during Exec time
B. Getting others to wear their hat
C. How to create effective incentives/bonuses
D. Income planning
E. Effective marketing
F. Getting high productivity
G. Stat analysis
H. Writing weekly plans
I. Pricing correctly
J. Implementing the work flow in your shop
k. Public Relations activities
l. Getting your hats turned over
7. Which of your answers in number six (6) above stands out the most?.   
8. Why?
9. Which area of your shop (including your hat as the owner) do you feel is in need of the most help? Please explain?
10. If you are not in Stage 4, what do you feel is preventing you from getting there?
11. Which of the following food would you prefer (pick one please):   
12. How many will attend the dinner?
13. Any other comments or suggestions?

Important Note:

THERE ARE ALWAYS ADDITIONAL FEES FOR THE ANNUAL CONVENTION – ESTIMATED FEES WILL BE AROUND $450 PER SHOP AND WE'LL START COLLECTING SOON!

If you have any questions please call your consultant at 818-500-9631.
THANK YOU VERY MUCH!