Service Writer School
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"Without a doubt, my Average Repair Order has gone up substantially. It has increased each of the last six weeks since going to Glendale and taking the class.
"Not only are my Average Gross Sales up 30% the last 6 weeks compared to the previous 6 weeks, they have stabilized in a higher range.
"I no longer see the peaks and valleys I used to have on my graphs when I was unable to effectively deal with challenging customers." Steve Knowlton, WA
Read the whole interview
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| Here's what you will
get and be able to
do from the Service
Writer School:
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- More cars into the shop.
- Handle price shoppers.
- Increase sales.
- Improve communication with customers.
- Learn how to detect and handle difficult customers and objections.
- Acquire new Service Writer tools.
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| "The other day, my
Service Writer got
eight out of eight price
shoppers to come in after
he had done the Service
Writer School." SW, Gerogia | |
The service writer school is a five-day
workshop.
The first part deals with communication, the basis of success in business and in life.
The second part covers proven, effective techniques for handling particular types of customers.
At the end of the school, the Service Writer School graduate has greatly improved skills
in handling customers, both over the phone
and in person. He understands himself and
others better and is able to handle even the
toughest customer with confidence.
The result? MORE SALES!
This is a school that should be done by
anyone who sells in your shop. It is also
advisable that the shop owner also does
this school so that he is trained in it and
can train employees. It helps the owner
tremendously in communicating with and
handling employees.
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"The first day my Service Writer came back from the Service Writer School, he got one guy in without quoting a price over the phone. He probably paid for half of his Service Writer School right there with that one sale he got.
"I say if you want to have better customer relationships and increasing sales, you have to do the Service Writer School." Mike Pogojeff, CA
Read the whole interview |
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Click here to email a Service Advisor or call your Service Advisor at (818) 500-9631 for more information or to sign up!
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